FAQ/Help
1. General
What is TradeHero?
TradeHero is a mobile stock market simulation app that lets you learn about trading without any risk. Rise up the leader boards and become a trading Hero
to gain followers and earn subscription fees! You can also follow Heroes and get their stock tips instantly sent to your Phone to make profitable trades in
reality!
Which devices is TradeHero available on?
TradeHero is available for both iOS and Android devices.
How can I earn Money from TradeHero?
You can earn money by gaining premium followers,winning competitions and by referring friends.
How can I suggest any change/improvement/opinion?
Your feedback and input is of utmost importance to us. Please feel free to email us.
Is there a system in place to prevent cheating?
Rest assured that we are constantly monitoring and taking all necessary measures to prevent cheating. Our dedicated team of software engineers are working
round the clock to make sure that all loopholes are closed.
Is there any real money involved in trading?
No,not yet.
2. Trading Terminology
What is ROI?
It is the percentage increase in the value of the stocks you have purchased. It's used to calculate your position on the leaderboards. Keeping a
consistently positive ROI is the best way to gather a huge amount of followers!
ROI = (Gain from Investment - Cost of Investment) / Cost of Investment * 100
For example:
You invest $1000 to buy 2 different stocks
1 month later, the value of your investment goes up by $100 to $1100
Your ROI will for the 1 month duration is: ($1100 - $1000) / $1000 *100 = 10%
What is P&L?
The Profit and Loss ("P&L") is the sum of the realized and unrealized profits for each of the stocks (or "positions") that you hold. The un-realized
portion of your P&L will change each day depending on the current market price of the stock. Producing a high P&L means that you are making good
use of your trading cash!
Profit and Loss ("P&L") = Realized P&L + Unrealized P&L, where
Realized P&L = Quantity Sold * (Sell Price - Purchase Price) - Trading Cost
Unrealized P&L = Unsold Quantity * (Current Price - Purchase Price)
Example: P&L changes over several days
Nov 10, Bought 100 shares of Apple at 600.00; P&L = -10 (no change in price, just trade cost)
Nov 12, Sold 40 shares at 610.00; P&L = Realized (40*10 -10) + Unrealized (60*10) = $990
Nov 14, Apple closed at 615.00; P&L = Realized ($390) + Unrealized ($900) = $1290
Nov 15, Sold remaining 60 Shares at $590; P&L = Realized ($390 + (-$610)) = -$220 (negative P&L)
What is P&L on your profile page?
The net aggregate P&L on your profile page is the change in dollar value of your portfolio (gain or loss) since you started using TradeHero.
3. Trading
How do I trade?
You can trade by going to the Trade screen and tapping on any stock to buy it.
Which exchanges can I trade on?
You can trade on 25 exchanges, the list is within the app.
4. Game Mechanics
What are Stock Alerts?
Stock Alerts are notifications that will alert you when a stock reaches a target price, or when the price moves by a target percentage. You will receive
these notifications as a push notification and as an email.
Why would I use Stock Alerts?
Stock Alerts can let you know the best time to take action on a stock. For example, you can set a Stock Alert to let you know when a stock you own has
dropped to a price point where you want to sell to limit your losses, or when a stock you own has risen by a certain percentage and you want to sell to
lock in profit.
How does it work?
Go to the buy/sell page of a stock you want to be alerted on, then tap on the "alarm" button. Set your price targets and submit, then you will be prompted
to subscribe to Stock Alerts. Choose your appropriate price plan, based on the number of active stocks you want to track, and you are done! You will now
receive Stock Alert push and email notifications. Make sure your notifications are on to receive them.
Are Stock Alert notifications real-time?
The notification is instantaneous, provided your notifications are on.
Can my followers see my stock alerts?
Currently users cannot view each other's stock alerts, but this might be a feature we will add in the future. Please let us know your thoughts on stock alerts at [email protected]
What is the Watchlist?
The Watchlist is where you can select stocks and monitor their performance at a quick glance, regardless of whether you purchased them (in-app) or not.
5. Market Rules
Can I choose my own trade price?
No. TradeHero obtains and assigns the stock price based on the current Ask price if you are buying, and Bid price if you are selling, or if neither is
available, the last traded price from the market.
Can I Sell Short?
No. Due to the concept of margin requirements, stock location and local exchange regulations, which makes it difficult for followers to follow Short Sales,
TradeHero currently does not offer Short Sell.
Can I trade outside local market trading hours? If so, what price do I get?
Yes, you will get the current Bid/Ask price of the market, or the last traded price from the market.
Is there a minimum holding period for stocks?
Yes, there is a 60 minute minimum holding period. This is because of the possible delay of stock prices from our data feeds.
What is the maximum number of shares per transaction?
Currently, TradeHero limits each transaction to a certain fraction of trading volume of a particular stock, in order to simulate real market conditions.
Are the stock quotes real time? Yes, although there may be some delay from time to time.
Why would there be a lag in the prices of the stock?
TradeHero collects data across different stock exchanges and time zones, so some lag may be inevitable, but we are working to minimize the gap between the
real world data and our stock prices. We would like to seek your patience and understanding on this matter.
6. Leaderboards
How are the members ranked on the Leaderboard?
Users are ranked based on different criteria relative to other users on the same leaderboard. You can tap the icon on the top right corner of each
leaderboard to choose different variables to sort by, which include ROI, Hero Quotient, Number of Followers, Number of Comments, and Sharpe Ratio. The
criteria for inclusion in any given leaderboard vary. For example, some leaderboards are reserved for traders who have been active on specific exchanges.
Other leaderboards relate to trades that fall within a specific date range.
What is the "Most Skilled" Leaderboard?
The "Most Skilled" Leaderboard uses our proprietary ranking algorithm, called the "Hero Quotient", to find the best Heroes based on a unique set of trading
metrics. Some variables of the "Hero Quotient" include number of stocks traded, average holding period, ROI and Sharpe Ratio.
Does ranking get reset every month?
No. Only the monthly leaderboards will be reset each month, and previous month's performance doesn't affect current month performance.
Do leaderboards get immediately updated when I buy or sell a stock?
The delay between placing a trade and us updating the leaderboards can vary but we try and update the leaderboards as frequently as possible.
7. Followers
How do I follow a Hero?
To follow a Hero, click on the "Follow User" button. Premium following will cost real money.
Can I search for a specific Hero?
Yes, simply enter the user's name in the search bar, then tap the icon on the right of search bar and search for "People".
What do I get when I follow someone?
Following a Hero will give you instant push notifications whenever the Hero makes a trade or a comment. You can also see their trade details of open
positions and their personal stock tips and posts on their profile timeline.
Who can see my trades?
You can choose to post the record of your trade on your timeline, visible to everyone, or only to your followers.
Is there a limit on the number of people I can follow?
No limit!
8. Sources of earning money
Premium following
What do premium followers do?
You will earn a certain amount of real money whenever you get a premium followers. On the other hand, you will have to pay a nominal fee when you want to premium follow someone.
How do I collect money that I earn?
You will need to set up a PayPal account and then link it to TradeHero.
Can I set my own subscription fee prices?
Not at the moment, but do watch this space!
When will the money be credited into my account? We will credit money to your account when your balance hits US$50. You can track the amount you have earned so far in the follower management screen, located in the Heroes tab.
Other ways
Are there any other ways to earn money other than premium followers?
You can also earn money by taking part in and winning our various competitions or by referring friends to play TradeHero.
How do I join competitions?
You can join competitions by going to the Competitions tab and then tapping on any available competition.
How do I refer my friends?
You can refer your friends by inviting them to play the game and then giving them your referral code. Your referral code can be found by going to Settings-> Referral Code.
Invested:
The amount of money you used to purchase stocks
Realized P&L:
The amount of money you gained or lost when you sold the stock
Unrealized P&L (only applicable for open positions):
The amount of money you will gain/lose if you sell the stock now
P&L:
Realized P&L plus Unrealized P&L
ROI:
Stock ROI = Individual stock P&L divided by Amount invested in that stock
Portfolio ROI = Sum of all Stocks P&L divided by Sum of Invested
Open Value:
The current market value of your unsold stocks
Quantity:
Number of shares of a specific stock you currently hold
Avg. Price:
The average purchase price of a stock you bought over time
Total Value:
Current value of your portfolio (including the initial $100,000)
Cash:
Cash amount available to you now for additional trading (investment)
Followers:
The number of paid-up users who can view your trading activity
10. Errors and bugs
Help! I encountered a bug!
You can email us at [email protected] and provide us details.
Other errors
For all other errors, you can again email us at [email protected]
11. More Information
Where can I learn more about stocks?
You can find out more from our investor academy on Youtube at https://www.youtube.com/user/TradeHeroMobile or view the videos in the app by going to the "Discover" tab and tap on videos, there will be a large list there.